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Terms & Conditions


  • Delicate or fragile items must be adequately packed or protected by the customer. We carry blankets for general protection for items while in transit but it must be suitable wrapped/protected. Insurance rights will be invalidated if the items are not fit for transit.
  • If you cancel a planned job within 48 hours we ask for 50% of the total fee payable For example, if you book a job for a Monday and cancel Saturday evening then this will be payable to TJ’s Man and Van.
  • Most Removals are done on hourly rate and usually takes up to four hours, some take longer due to access to properties but we will estimate on time when we come to take a look.
  • When booking in with us a deposit will be required to secure your date.
  • Our vans are all comprehensively insured for Hire and Reward, plus an additional £50,000 Goods In Transit insurance and £1,000,000 Public Liability insurance.
  • Any damage must be reported and verified immediately with the driver. We can not accept responsibility for any alleged damage after the job is complete and we have left.
  • In line with the terms of our underwriters, the first £250 (excesscharge) of any claim is the customers responsibility and will be required in advance to initiate the claim process with our insurance company. Insurance only covers when a 2 man or more team is required, it will not be covered if the customer only requires a 1 man and van where the customer helps.
  • For Health and Safety and insurance reasons, if you have any very heavy items please ensure you book enough people to carry it. Speak to us if in any doubt. We reserve the right to refuse transit if potentially dangerous or harmful to the item, our staff or the customer.
  • All payments to be made in cash if paying on the day.
  • We are happy to accept cheques and bank transfers prior to commencement of work but please allow 5 working days for cheque payments and 3 days for Bank Transfers to ensure cleared funds, usually applicable on set rate moves only.
  • Terms and conditions can be changed or updated at anytime without prior notice.
  • By Booking in with us you are agreeing to the full terms and conditions above.

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